Spain and Portugal - 5,35€ - Free Shipping over 9,75€. (doesn't include Ceuta, Melilla, Canarias, Azores and Madeira).
Europe Zone 1 - 8,50€ - Free Shipping in orders over 120€. (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Poland, Azores, Madeira, Ceuta, Melilla and Andorra, Angola, Argentina, Australia, Bolivia, Bosnia & Herzegovina, Brazil, Cape Verde, Chile, Colombia, Costa Rica, Ecuador, Gibraltar, Iceland, Israel, Japan, Luxembourg, Mexico, Monaco, Montenegro, New Zealand, Paraguay, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine, Uruguay)
Downloadable products are free of charge. All orders are shipped in registered mail – with tracking number.
Make sure that your address is correct before checking out! We do not take responsibility if the order comes back to us. If that happens, shipping has to be charged again so we can re-send the order. We cannot be responsible for wrong addresses. If you note that the package is in bad condition, please don’t accept it, and contact us. If you do accept it the carrier will not take responsibility.
We ship worldwide. Please note, we can not take any responsibility for fees or taxes your country may charge.
After payment received, orders are shipped within 2 working days, except for pre-orders. All orders are shipped in registered mail – with tracking number. Make sure that your address is correct before checking out! Normally delivery takes about 1 to 4 working days to Spain and Portugal, 5 to 10 working days to Europe and 10 to 21 working days to the rest of the world.
We can not take any responsibility for fees or taxes your country may charge.
Some art prints have the option to to change the skin and/or hair color, for that please let us know at the time of check out on "Additional Comments" or reply to the order confirmation email. Take note that we don't make exchanges or accept returns of customized posters.
If you bought a custom illustration you can send your images uploading them on the product page (when you make the purchase) or replying to the order confirmation email.
We currently accept almost every kind of online payments like Visa, MasterCard, American Express, PayPal... If you prefer a different kind of payment feel free to contact us
Your information is very secure when you place an order on catitaillustrations.com. Your credit card transactions are 100% secure. Period. Our secure server software (SSL) is the industry standard for encrypting all payment information. Your data will arrive privately and unaltered to our server and no one will gain access to your personal information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.